Return Policy

Return Policy for Devonceya

1. Returns and Exchanges

At Devonceya, we strive to provide you with high-quality products and a delightful shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help with our easy return and exchange process.

2. Eligibility for Returns

• You may initiate a return within 14 Days from the date of purchase.
• To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

3. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer service team at alijones1029@icloud.com to obtain a return authorization.
• Package the item securely, including a copy of the original packing slip or invoice.
• Ship the return to the address provided by our customer service team.

4. Refunds

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• Refunds will be processed within 14 days after the item is received and approved.
• Refunds will be issued to the original payment method.

5. Exchanges

• If you wish to exchange an item, please contact our customer service team to facilitate the exchange process.
• Exchanges are subject to product availability.

6. Non-Returnable Items

Certain items are non-returnable, including:

• Personalized or customized items.
• Gift cards.

7. Shipping Costs

• Shipping costs are non-refundable.
• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately for assistance.

9. Contact Information

If you have any questions about our return policy, please contact us at alijones1029@icloud.com.

---